Code of conduct

On the mats

Bouldering is safe until two people stop paying attention at once. So:

• •Look up before you walk under a wall, and do not sit or stand in a landing zone.
• •Do not climb directly above or below somebody else.
• •Down-climb where you can. Jumping off from the top all day is how ankles go.
• •Brush holds, and put the brush back.
• •Bags, shoes, coats and children stay off the matting.
• •If somebody looks like they are about to land on you, say so. Nobody minds being shouted at for that.

With each other

This is a community wall and everybody in it paid the same to be here, whatever they climb.

• •Unsolicited beta is not coaching. Ask first.
• •Do not hog a problem. If somebody is queuing, take turns.
• •Nobody is here to be looked at. Do not film other people without asking.
• •Racism, homophobia, transphobia, ableism, sexism and harassment of any kind get you removed from the building. There is no version of this we will argue about.

The dull but important bit

• •Everybody who climbs signs the conditions of use before their first session.
• •Under 14s must have a responsible adult watching them. 14 to 17 year olds need signing off before climbing on their own.
• •Do not climb under the influence of alcohol or drugs.
• •Tell the desk about an injury, however small. It matters more than you think.
• •No outside food or drink on the matting. That is what the café is for.

When somebody does not

Most of the time a quiet word from a duty manager is the end of it. Where it is not, we will ask somebody to leave for the day, and in serious cases we will cancel a membership or ban somebody from the centre.

That decision sits with the general manager. If you think we have got it wrong, write to team@bouldershack.co.uk and it will be looked at again by somebody who was not involved.

[CONFIRM: whether there is a formal written appeals process and a timescale to publish here.]

If something happens to you here

Tell any member of staff, or email team@bouldershack.co.uk. You will be taken seriously, you will not have to justify yourself, and you decide what happens next as far as we are able to let you.